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4.05 Enquiries to the Register

4.5.1 Any authorized user can make an enquiry to the Child Protection Register (01609 774298) in order to establish whether either the Register or the Information Index knows a child or family. Enquiries can be either made in person, by telephone or in writing. For security reasons, telephone enquiries will only be answered on a ‘phone back’ basis.

4.5.2 The Register Administrator will provide only basic information (e.g if the child is known to the Register) and will direct the inquirer to the relevant Social Care Children’s Services Team or individual worker involved.

4.5.3 If the child is currently registered, the Register Administrator will follow up the enquiry by contacting the key worker or relevant Service Manager to ensure they become aware of the enquiry.

4.5.4 Out of office hours enquiries can be made by telephone to the Emergency Duty Team (Telephone number 0845 034 9417 – 24 hour availability) which holds an index listing basic details of all children currently on the Child Protection Register.