Cancellation & Charging Policy

The NYSCB coordinate safeguarding training to colleagues working with children and young people in North Yorkshire in line with its Learning and Improvement Framework (WT2015). Training focuses on themes identified in the North Yorkshire Safeguarding Children Board (NYSCB) Business Plan, Practice Guidance, Procedures, learning from reviews, audits and national and local guidance.

Training is designed to offer colleagues across agencies an opportunity to share experiences and improve their skills in operational practice, and ensures that training and learning impacts positively on future practice and ultimately improves outcomes for children

For face to face delivery courses, it is important that delegates attend for the duration of the course and arrive and leave at the specified times.

Demand for NYSCB courses is high and as a result, some applicants may not be able to obtain a place. In order to ensure that we achieve maximum attendance for our courses agencies must either:

Provide us with a minimum of 7 days’ notice of any cancellation in order for the place to be offered to another candidate. Where a booking is cancelled less than seven days prior to the course, except in circumstances of sickness, the cancellation fee will be £50 for one half day training and £50 per day where the course lasts two days or more. Candidates who are unable to attend due to sickness must inform the NYSCB Business Unit immediately they are aware of their inability to attend by emailing lscb@northyorks.gov.uk; or

Send another colleague to attend the course in the place of the original delegate.  This is acceptable practice & no charge will be made.  Where this is the case the substitute delegate must inform the course tutor and the course register should be amended to recognise the substitution.

By signing up to complete a course delegates must be aware that where they do not attend a NYSCB delivered course and have failed to comply with points 1 or 2 above they will incur a cancellation charge of £50.

For all e-learning packages, delegates are expected to have completed the course within four weeks of initiation.  If they have not already done so, delegates will be reminded to complete their e-learning course after two weeks and then weekly until the course is completed.

For those working in the private sector with children and young people

NYSCB e-learning courses are also available to those working with children and young people of North Yorkshire for a fixed fee of £25 plus VAT per course.  By signing up for any NYSCB e-learning course delegates agree to complete the course within four weeks from initiation. 

For staff working with children and young people outside of North Yorkshire

NYSCB e-learning courses are also available to those working with children and young people outside of North Yorkshire for a fixed fee of £25 plus VAT per course.  By signing up for any NYSCB e-learning course delegates agree to complete the course within four weeks from initiation. 

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