Training FAQs

FOR USERS OF THE NYSCB BASIC SAFEGUARDING AWARENESS SYSTEM PLEASE NOTE:

Use of the NYSCB’s Basic Safeguarding Awareness System will cease at the end of April 2017.  Users are strongly advised to download their certificates prior to the end of the month as this information will no longer be available.

  1. Who can access NYSCB training?
  2. What courses are available?
  3. How much do NYSCB courses cost?
  4. How do I register for courses?
  5. I am a registered user on the Learning Zone or SmartSolutions, do I need to register?
  6. How do I register for classroom based courses?
  7. I was using the Virtual College e-learning, can I still register or access training courses I had subscribed to or download certificates from the system?
  8. Can I still access my certificate from your previous Basic Safeguarding Awareness Course?
  9. What do I do if I want to cancel a course?
  10. If I am unable to attend a course will I be charged?

1. Who can access NYSCB training?

NYSCB Delivered training (Manager Master Class, Briefings, CDOP Training) and e-learning courses are available to anyone working with children and young people in North Yorkshire.

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2. What courses are available?

For a complete list of available courses please visit:

http://www.safeguardingchildren.co.uk/learning-improvement/training-courses

You can also see our training calendar which shows what courses are available throughout the year from:

http://www.safeguardingchildren.co.uk/learning-improvement/training-calendar

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3. How much do NYSCB courses cost?

The NYSCB offers a range of courses.  Details of each course, including how much the course costs provided in the course description.  Please visit http://www.safeguardingchildren.co.uk/learning-improvement/training-courses for details of the prices of individual courses.

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4. How do I register for courses?

For e-learning and some classroom based courses details of how to register are provided with the course description, please see http://www.safeguardingchildren.co.uk/learning-improvement/training-courses for more information. We are presently finalising our booking system for some courses.  More information will be provided shortly.

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5. I am a registered user on the Learning Zone or Smart Solutions, do I need to register?

If you are a member of NYCC staff then you may book on relevant courses through the learning zone.  For e-learning and some classroom based courses details of how to register are provided with the course description, please see http://www.safeguardingchildren.co.uk/learning-improvement/training-courses for more information. We are presently finalising our booking system for some courses.  More information will be provided shortly.

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6. How do I register for classroom based courses?

Details on how to register for courses are provided with the course description.  Please see http://www.safeguardingchildren.co.uk/learning-improvement/training-courses for more information. We are presently finalising our booking system for some courses.  More information will be provided shortly.

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7. I was using the Virtual College e-learning, can I still register or access training courses I had subscribed to or download certificates from the system?

No, the NYSCB’s contract with the Virtual College has now ceased.  While you can purchase courses directly from the Virtual College, these are not offered free of charge via the NYSCB.  You are also no longer able to access any certificates from courses previously completed using this system.  An email was sent to all registered users who had access training prior to April 2018 to inform them that this service was being removed. 

Please note: The NYSCB is not able to provide any certificates for courses completed on the Virtual College Learning Management System.

If you wish to contact the Virtual College they may be reached by:

Email: info@virtual-college.co.uk

Telephone: (01943) 605976

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8. Can I still access my certificate from your previous Basic Safeguarding Awareness Course?

No, the facility is no longer available.

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9. What do I do if I want to cancel a course?

For further information regarding cancelling a course please visit our cancellations and charging page at:

http://www.safeguardingchildren.co.uk/learning-improvement/cancellation-charging-policy

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10. If I am unable to attend a course will I be charged?

For more information please see our cancellation and charging policy:

http://www.safeguardingchildren.co.uk/learning-improvement/cancellation-charging-policy

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