Training FAQs

ALL USERS PLEASE NOTE: 

Please note that booking for classroom based courses will commence from the first week in April.  Until classroom courses are added to our database please look out our exciting range of new e-learning courses available from:

http://www.safeguardingchildren.co.uk/admin//uploads/resources/nyscb-e-learning-courses-vx-v2.pdf

FOR USERS OF THE NYSCB BASIC SAFEGUARDING AWARENESS SYSTEM PLEASE NOTE:

Use of the NYSCB’s Basic Safeguarding Awareness System will cease at the end of April 2017.  Users are strongly advised to download their certificates prior to the end of the month as this information will no longer be available.

  1. Who can access NYSCB training?
  2. I work with children and young people in North Yorkshire but I am in the private sector, can I still access training?
  3. I don’t work in North Yorkshire, can I still access the training?
  4. What courses are available?
  5. How much do NYSCB courses cost?
  6. How do I register for courses?
  7. I am a registered user on the Learning Zone or SmartSolutions, do I need to register?
  8. I use the Basic Safeguarding Awareness E-learning System, can I use the same username and password?
  9. I have forgotten my e-learning password, how do I reset my password for e-learning courses?
  10. How do I register for classroom based courses?
  11. Who do I contact if I have difficulties with the NYSCB e-learning provided by the Virtual College?
  12. Can I still access my certificate from your previous Basic Safeguarding Awareness Course?
  13. What do I do if I want to cancel a course?
  14. If I am unable to attend a course will I be charged?

 

1. Who can access NYSCB training?

NYSCB classroom and e-learning courses are available for free to anyone working in the public sector with children and young people and schools (maintained, free, independent and academies) in North Yorkshire.

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2. I work with children and young people in North Yorkshire but I am in the private sector, can I still access training?

Yes you can.  You can access NYSCB Classroom training free of charge as long as you are working with children and young people in North Yorkshire.  For more information please see our charging and cancellation policy by clicking the link below:

http://www.safeguardingchildren.co.uk/learning-improvement/cancellation-charging-policy

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3. I don’t work in North Yorkshire, can I still access the training?

Anyone who provides services to children and young people outside of North Yorkshire can also access NYSCB e-learning courses for a fixed fee of £25 per course.

Classroom based courses are only available to those people working with children and young people in North Yorkshire.

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4. What courses are available?

For a complete list of available courses please visit:

http://www.safeguardingchildren.co.uk/learning-improvement/training-courses

You can also see our training calendar which shows what courses are available throughout the year from:

http://www.safeguardingchildren.co.uk/learning-improvement/training-calendar

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5. How much do NYSCB courses cost?

All courses are free to those who are working in the Public and schools (free, independent, maintained and academies) in North Yorkshire.  Professionals working in the Public Sector or in areas outside of North Yorkshire can also access NYSCB e-learning for a small fee per course.  Public Sector professionals working with children and young people in North Yorkshire may access NYSCB Classroom based courses free of charge.

By starting an e-learning course you are committing to complete it within 4 weeks.  If you are signing up for a classroom course you are committing to attend for the duration of the course.  For more information please see our charging and cancellation policy by clicking the link below:

http://www.safeguardingchildren.co.uk/learning-improvement/cancellation-charging-policy

NYSCB e-learning courses are also available to those working with children and young people outside of North Yorkshire for a fixed fee of £25 per course. 

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6. How do I register for courses?

All NYSCB courses are managed through our Learning Management System.  To register to use our e-learning system please click the link below and click on the Register button:

You can also watch our helpful video which will show you how to create an account on our e-learning system:

How to create a user account

How to book a course

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7. I am a registered user on the Learning Zone or Smart Solutions, do I need to register?

Yes.  The NYSCB’s Learning Management System is a separate system to both the Learning Zone and Smart Solutions.  You will need to register with the system separately by visiting the link below and selecting “Register”:

https://nyscb.safeguardingchildrenea.co.uk

You may use the same login details (username, email address, etc) as the Learning Zone and Smart Solutions but please note that the systems are not linked an you will be unable to retrieve your Learning Zone or Smart Solutions records from the NYSCB system.

How to create a user account

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8. I use the Basic Safeguarding Awareness E-learning System, can I use the same username and password?

You may use the same email address when registering for our new e-learning system but you will need to register separately on each system.  To register for the NYSCB’s e-learning courses delivered by the Virtual College please visit the following link:

https://nyscb.safeguardingchildrenea.co.uk

How to create a user account

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PLEASE NOTE: You can no longer download your certificate for the Safeguarding Awareness Basic Online Course previously offered by the NYSCB.

9. I have forgotten my e-learning password, how do I reset my password for e-learning courses?

To reset your password for accessing training courses delivered through the Virtual College E-Learning Platform please visit the link below and click on “Forgotten your login details?”:

https://nyscb.vctms.co.uk

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10. How do I register for classroom based courses?

To register for classroom based courses you must register with the NYSCB’s Learning Management System by visiting the link below:

https://nyscb.safeguardingchildrenea.co.uk

How to create a user account

When you have registered for the Learning Management System you can login and browse the list of courses available.  To register for a course click on the “Register” button.

How to book a course

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11. Who do I contact if I have difficulties with the NYSCB e-learning provided by the Virtual College?

If you have difficulties with the NYSCB E-Learning Portal supplied by the Virtual College please contact the following:

Email: info@virtual-college.co.uk

Telephone: (01943) 605976

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12. Can I still access my certificate from your previous Basic Safeguarding Awareness Course?

No, the facility is no longer available.

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13. What do I do if I want to cancel a course?

For further information regarding cancelling a course please visit our cancellations and charging page at:

http://www.safeguardingchildren.co.uk/learning-improvement/cancellation-charging-policy

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14. If I am unable to attend a course will I be charged?

For more information please see our cancellation and charging policy:

http://www.safeguardingchildren.co.uk/learning-improvement/cancellation-charging-policy

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