NYPFCC Commissioned Support Services

Summary of the support services commissioned by North Yorkshire Police, Fire & Crime Commissioner (NYPFCC)

1. Supporting Victims Central Telephone Referral and Assessment Team

2. Domestic Abuse

3. Sexual Abuse

4. Youth Commission

5. Mental Health (MH) Services

6. Substance Misuse Services

7. Community Fund

8. Community Safety Services Fund


1. Supporting Victims Central Telephone Referral and Assessment Team

Supporting Victims can provide support for anyone affected by crime, whether reported or not, including victims, bereaved relatives, those under 18 with consent where appropriate, parents or guardians of victims under 18 and members of staff where a business has been a victim of crime.

Victims will be asked a few questions to find out how they have been affected by the crime to identify any support that can be provided, which can include a range of practical and emotional support but if necessary we can also help victims access support provided by other organisations including those listed here.

Supporting Victims provides emotional and practical support including;

  • Over the telephone and/or face to face support by trained and experienced staff
  • Independent report and support for victims of Hate Crime
  • Referral with consent to specialist victim services provided through our partners
  • Signpost to other support organisations as appropriate
  • Staff are trained and experienced in being able to help victims understand what has happened and support them to cope and recover from the experience of crime.

Operating hours: 8am – 7pm Monday to Friday, excluding Bank Holidays

Telephone: 01609 643100

Website: www.supportingvictims.org

Email for Victims: help@supportingvictims.org

Email for Agencies: supportingvictims@northyorkshire.pnn.police.uk

Information and online reporting for Victims of Hate Crime or someone wanting to report a Hate Crime: www.supportingvictims.org/advice/i-or-someone-i-know-is-experiencing-personal-abuse/


The Supporting Victims Team can make referrals as appropriate into the following specialist support services, please contact them to discuss any potential referrals:

  • Independent Victim Advisor (IVA) – case management service for any (non sexual or domestic) North Yorkshire victim of crime, whether or not they have made a report to the Police, who are assessed to need practical and/or emotional support to cope and recover after crime, delivered by Victim Support.
  • Counselling and Talking Therapies Service – to provide emotional support to any North Yorkshire victim of crime including children and young people, to enable them to better cope and recover from the impact of the crime.
  • Restorative Justice Service – providing the opportunity for victims to communicate with the offender in order to express their feelings in either a face to face victim offender conference or through indirectly communicating with the offender via letters/shuttle communication. Any victim of crime in North Yorkshire has the opportunity to meet with their offender with the support of a restorative justice professional to enable cope and recovery after crime.
  • Specialist Sexual and Domestic Services – see below

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2. Domestic Abuse

Victims Community-based Support Services – a specialist service jointly commissioned with NYCC and CYC, and available for anyone who is a direct victim or survivor of domestic abuse perpetrated against them – this service cannot support those affected by living in a household where domestic abuse has occurred such as children of victims and/or perpetrators.

All referrals will initially be reviewed by a staff in a Centralised Hub: a Hub assessment will be completed looking at risk and need, and then where needed, referral to an appropriate follow-up support service most relevant to their needs. The HUB will provide Triage, immediate advice, support and safety planning as required. For those that require further support, the specialist domestic abuse HUB team will refer the client on to appropriate support agencies, either to a local team of Safe Lives Accredited (IDVA accredited) Domestic Abuse Practitioners across the county to provide specialist 1-2-1 support; a peer support group, or to an external agency.


Type of support provided

  • Community engagement and Champions training
  • Early intervention and prevention
  • 1 to 1 emotional and practical support, including support through any police investigation and/or court proceedings
  • Target Hardening where necessary to help victims remain safely within their own homes
  • Supported group work and peer support networks
  • Onward referrals and/or liaison with other support services as appropriate.

    Referral criteria

  • All ages considered, and all genders supported regardless of sexual orientation
  • All Risk levels supported
  • Support is available whether they want to make a formal report to the police or not

    Referrals can be made by professionals working with victims and survivors as well as self-referrals:

    Online at https://www.idas.org.uk/contact/make-a-referral/

    Email to info@idas.org.uk

    Phone on 03000 110 110

    Live Chat web chat facility Monday to Friday early evenings via the IDAS website

    For all other queries, please contact Sarah Arnott: Sarah.Arnott@northyorkshire.pnn.police.uk

Support Services for Adult Perpetrators of DA - holistic support service jointly commissioned with NYCC and CYC for perpetrators of domestic abuse to provide them the opportunity to recognise, acknowledge and change their abuse behaviour in order to increase the safety of victims and their children.

Some perpetrators may require emergency accommodation as they have been removed from their home due to the risk they pose to their victim and/or family - temporary accommodation will be provided overnight with support to report to their local housing office the next working day where longer term accommodation is required. 

Once any immediate needs have been addressed, perpetrators will be allocated to a Project Officer and a full needs and risk assessment will be undertaken with them to identify the most suitable support to address their needs. If, at this stage, perpetrators are unwilling to accept responsibility for their behaviour, one to one motivational interventions will be offered.

Type of support provided

  • Triage and emergency, temporary (overnight) accommodation where required
  • 1 to 1 motivational interventions
  • Tailored Perpetrator Programme, including both one to one and group delivery options
  • Support to address wider needs such as housing, finance, substance misuse and mental health through onward referrals and/or liaison with other support services as appropriate.

Referral criteria

  • Low Risk perpetrators of DA aged 16 years and over, including repeat offenders and parent to adolescent violence
  • Support is available for all genders and regardless of sexual orientation.

Referrals can be made by police officers and professionals working with potential perpetrators, their families or victims (with consent) as well as self-referrals direct to Foundation UK.

For all other queries, please contact Sarah Arnott: Sarah.Arnott@northyorkshire.pnn.police.uk

Support Services for young people displaying abusive behaviour – holistic support service jointly commissioned with NYCC and CYC for young people aged 10-16yrs who are starting to show signs of abusive behaviour to help them to recognise and change their behaviour.

The service will help young people to re-build their relationships within their family, and work with a young person’s parents/guardians (where appropriate and relevant) to explore parenting skills and enable them to more effectively challenge unhealthy patterns of behaviour. The service will also work with young people who are being abusive towards their intimate partner.

All referrals will initially be reviewed by a staff in a Centralised Hub: a Hub assessment will be completed looking at risk and need, and then where needed, referral to an appropriate follow-up support service most relevant to their needs. The HUB will provide Triage, immediate advice, support and safety planning as required. For those that require further support, the Hub team will refer the young person and/or their parent/guardians on to the most appropriate support service delivered by specially trained Young People’s Domestic Abuse Practitioners:

  • Short-term telephone support for parents with a supporting information pack;
  • The Respect Young People’s Programme for suitable cases of Adolescent to Parent Violence & Abuse which offers a whole family approach;
  • Specialist 1-2-1 programme for young perpetrators of abusive in intimate relationships with other young people;
  • or to an external agency.

    Support and safety planning is also provided to family members or intimate partners, and referrals made into the Victims Community-based Support Services where appropriate.

    Type of support provided

  • Training for partner agencies with young people and their families on domestic abuse generally, adolescent to parent violence & abuse and safety planning
  • Short-term telephone support for parent/guardians
  • Parent Information Packs providing advice on safety planning, boundary setting and behaviour management
  • Supported group work and peer support networks for Parents
  • Respect Young People’s Programme – addressing adolescent to parent violence & abuse
  • Specialist Young Perpetrators Programme – addressing abuse within intimate relationships
  • Support for primary victims, whether family members or other young people, through onward referral into the Victims Community-based Services
  • Onward referrals and/or liaison with other support services as appropriate.

    Referral criteria

  • Young people aged 10 to 16 years who are demonstrating abusive behaviour towards their family members and/or within intimate relationships with other young people
  • Support will also be offered to their parent/guardians
  • Support is available for all genders and regardless of sexual orientation

    Referrals can be made by police officers and professionals working with young people and their families (with consent) as well as self/parent-referrals:

Online at https://www.idas.org.uk/contact/make-a-referral/

Email to respect.project@idas.cjsm.net

Phone on 03000 110 110

Live Chat web chat facility Monday to Friday early evenings via the IDAS website

For all other queries, please contact Sarah Arnott: Sarah.Arnott@northyorkshire.pnn.police.uk

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3. Sexual Abuse

Sexual Assault Forensic Services to provide crisis support and forensic medical services to collect any evidence, whether they have made a report to the Police or not, for all acute and non-recent victims of sexual assault:

  • Regional Adult SARC Service – older Young people can choose to be seen at the adult SARC if it is believed to be more appropriate to meet their needs:

Tel: 0330 223 2642 (9am-5pm) 24 hour answer phone

Out of Hours Help Line: 0330 223 0099

Email: North.Yorkshire@mountainhealthcare.co.uk

Website: http://www.bridgehousesarc.org/

  • Child Sexual Assault Assessment Service (CSAAS) - for children and young people from     0-16 years of age who have disclosed sexual abuse or assault or where it is suspected that it may have happened.

    The Service is only able to see children and young people who are referred by a social worker or the police - it is not a self-referral service, and so this means it is not confidential (unlike the Adult SARC).

For all other queries, please contact Sarah Arnott: Sarah.Arnott@northyorkshire.pnn.police.uk

  • Independent Sexual Abuse Advisor (ISVA) Service – case management service for any victim of sexual abuse to provide practical and emotional support to cope and recover after crime.

    Type of support provided

  • Single Point of Contact
  • A full assessment of need and risk
  • Safety planning
  • Cope & Recovery Planning
  • Onward referrals to other specialist and non-specialist services.

    Referral criteria

  • All ages considered, and all genders supported regardless of sexual orientation
  • Support is available whether they want to make a formal report to the police or not.

    Referrals can be made by professionals working with victims and survivors as well as self-referrals:

    Online at https://www.idas.org.uk/contact/make-a-referral/

    Email to info@idas.org.uk

    Phone on 03000 110 110

    Live Chat web chat facility Monday to Friday early evenings via the IDAS website

For all other queries, please contact Sarah Arnott: Sarah.Arnott@northyorkshire.pnn.police.uk

  • The Children’s Society Hand in Hand Project - Targeted Child Sexual Exploitation (CSE) Service for young people who are experiencing or are at risk of CSE.  Dedicated specialist workers will provide direct support to enable them to recognise themselves as victims, increase their resilience and make informed choices to lower their risk and/or prevent escalation.

    Referrals should be made direct to the Children’s Society.

 For all other queries, please contact Sally Lynch: Sally.Lynch@northyorkshire.pnn.police.uk

  • Parents Liaison (CSE) Service – dedicated Parents Against Child Exploitation (PACE) Parent Liaison Officer to deliver intensive support to parents and families affected by CSE; plus awareness raising sessions to non-affected parents and local practitioners on the benefits and methods of engaging parents and families whose children are victims of CSE within any investigative or case management processes.

Priority will be given to those parents and families whose children are being supported by the Hand in Hand Project as above.

Referrals should be made direct to PACE.

For all other queries, please contact Sally Lynch: Sally.Lynch@northyorkshire.pnn.police.uk

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4. Youth Commission

Aims to enable young people to inform, support and challenge North Yorkshire Police, Fire and Crime Commissioner, North Yorkshire Police and partner agencies , ensuring young people’s voices are key to shaping  the direction of travel of NYP and partners across key priority areas, contracted out to Leaders Unlocked.https://www.northyorkshire-pfcc.gov.uk/for-you/young-people/youth/about-the-youth-commission/

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5. Mental Health (MH) Services

To support North Yorkshire Police to better repsond to those presenting in mental health crisis.

  • Force Control Room (FCR) Triage has mental health practitioners employed by Tees, Esk & Wear Valleys NHS Foundation Trust (TEWV)  based in our FCR, 7 days a week 12 hours a day, working in collaboration with FCR staff and police officers across the county to provide timely access to advice, support and triage into the most appropriate services, using patient record access as appropriate to aid risk based decision making.
  • Street Triage services across Scarborough and York work on the frontline with NYP to attend live incidents where mental health is a contributing factor. This means an individual in distress can be assessed by mental health professionals at the time of the incident, offering on the spot support and aftercare. York Pathways offer personalised one-to-one support to adults experiencing mental distress who repeatedly make contact with emergency services, offering support to individuals across all levels of mental health and complexity, with the aim of addressing the underlying causes of their distress.

    For all queries, please contact Samantha Bainbridge: Samantha.Bainbridge@northyorkshire.pnn.police.uk

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6. Substance Misuse Services

  • North Yorkshire Horizons – jointly commissioned with North Yorkshire County Council to provide direct pathways through  Custody suites and  Outreach for both drug and alcohol related issues. There is no specific Criminal Justice intervention as all service users will be offered the same level of support and treatment, regardless of referral pathway
  • York Changing Lives – jointly commissioned with City of York Council to provide direct pathways through Custody suites and Outreach for both drug and alcohol related issues.  There is no specific Criminal Justice intervention  as all service users will be offered the same level of support and treatment, regardless of referral pathway.
  • Alcohol Abstinence Monitoring Requirement Pilot – aims to test sobriety tagging alongside specific support interventions to reduce frequency and/or severity of Domestic Abuse (& other) offending. Service available across the County as part of wider 3 year pilot funded by the Ministry of Justice and delivered by the Humberside, Lincolnshire & NY Community Rehabilitation Company (CRC). This is due to come to an end in April 2019.

For all queries, please contact Samantha Bainbridge: Samantha.Bainbridge@northyorkshire.pnn.police.uk

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Funding streams administered by North Yorkshire Police & Crime Commissioner:

7. Community Fund

The Police, Fire and Crime Commissioner for North Yorkshire, (The Commissioner), Julia Mulligan, has been committed to providing a Community Fund since 2013.  The fund enables local groups and organisations to apply for grants between £500 and £20,000, for new or innovative projects that support local communities within North Yorkshire or City of York to feel safe and be safe.

Examples of projects awarded financial support through the Community Fund include:

  • Wake-Up Call, North Yorkshire Youth
    • £17,159 funding  awarded to support the countywide pilot and roll out of Wake up Call; a 4-week course for young people at risk of disengagement, school exclusion and those engaging in low level racist/ political behaviour or hate crime.  The course sits in the pre Prevent space focussing on the lower level hate crime agenda.
    • Aims include re-routing negative views, beliefs and behaviour into positive attitudes used in daily life. Sessions will look at views of hate crime, faith, racism and disorder from different perspectives, through an interactive, train the trainer approach built around a number of thought provoking and creative activities.
    • 12 ‘train the trainer’ sessions will be delivered in 2020 to practitioners who will then deliver the module to young people.  This will be supported by NYY Youth Mentors who can deliver this module in a 1-2-1 environment to supplement their work with hard to reach young people and Youth Commissioners will be invited to peer educate young people using their Hate crime workshop.
  • Robert Street Gates, Selby
    • £3,350.00 funding awarded aiming to reduce significant issues of crime, vandalism, littering and other anti-social behaviour, funding to this project will enhance the safety and security for local residents and businesses.
    • The street currently suffers from all-night noise, fighting, substance misuse, public urination, vomiting, littering and vandalism. By installing gates, local residents and businesses hope to eliminate these issues and improve the environment for the local community, whilst reducing their fear of crime.
    • Aligned to the key PFCC priority of supporting local communities to be and feel safer, the purchase and installation of appropriate gates aims to reduce local fear of crime, whilst increasing vulnerable people’s confidence to reporting. 

For more information, applications and to find out about other previously funded projects, please visit:

www.northyorkshire-pfcc.gov.uk/how-can-we-help/community-projects/apply-community-fund/

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8. Community Safety Services Fund

The Police, Fire and Crime Commissioner for North Yorkshire, (The Commissioner) is committed to a commissioning approach to Community Safety Services funding, with the aim of investing in evidence based initiatives at a local level which can achieve positive outcomes for individuals and communities.  The maximum amount available for each application to this fund is £20,000. Projects/initiatives must support a pro-active, sustainable, outcomes focused approach to diversion and early intervention, addressing (re)-offending , (re)-victimisation and Community Safety priorities, using one of the following service delivery models:

  • Community Based Volunteer Services
  • Targeted Prevention and Early Intervention Services (Diversionary / Positive Activities)
  • Targeted Early Intervention Emotional Health projects

For more information, applications and to find out about previously funded projects, please visit:

www.northyorkshire-pfcc.gov.uk/for-you/partnership/non-commissioned-community-safety-services/

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