Worried about a child?

Worried about a child?

Where you believe there is immediate risk of significant harm to a child or young person the North Yorkshire Police should be contacted on 999.

Where you have urgent concerns regarding a child or young person’s mental health, please call CAMHS crisis service. .

  • Hambleton and Richmondshire - 0300 0132000 (Option 6), 7 days a week, 24 hours
  • Harrogate and Ripon - 01423 544335, 7 days a week
  • Selby and Easingwold - 01904 615348, 7 days a week, 10am –10pm
  • Scarborough and Ryedale - 01723 346502, 7 days a week, 10am-10pm
  • Whitby - 01723 346502, 7 days a week, 24 hours
  • Craven - 01274 221181, 7 days a week, 24 hours

For urgent Safeguarding concerns please call the Contact Resolution Centre on 01609 780780.

Non urgent Safeguarding concerns or access to other services please complete Universal Referral Form.

Professionals Consultation Line (For Scarborough & Ryedale District Areas Only)

A new professional consultation line has been introduced in Scarborough & Ryedale district areas that has been extended until 15th August 2019 to support practitioners to identify the next steps in a timely way through quality conversations. You will get to speak with a qualified social worker  where you query will be discussed, with the children’s details remaining anonymous. Call the Professionals consultation line on 01609 535070. More info can be found by viewing the Professionals Consultation Line One Minute Guide

Universal Referral Form

The Universal Referral Form is a multiagency referral form that can be used to access the following services for children:

  • Children Social Care
  • Disabled Children’s Service
  • Healthy Child Programme
  • Eary Help Service
  • Prevent

The Universal Referral Form can be accessed here: Universal Referral Form

Who can make a referral?

Anyone can make a referral if you are worried about any child and think they may be a victim of neglect or abuse, whether as a member of the public or as a professional.

Professionals in all agencies have a responsibility to refer a child to Customer Resolution Centre when it is believed or suspected that a child:

  • Has suffered significant harm and /or;
  • Is likely to suffer significant harm and/or;
  • Has developmental and welfare needs which are likely only to be met through provision of family support services (with agreement of the child's parent).

If you are worried about a child (under the age of 18), you should contact the Children and Young People's Service through the Customer Resolution Centre (CRC) to log your concerns, where the information will be reviewed by the Multi Agency Screening Team (MAST). If your concern is outside of normal office hours, you should contact the Emergency Duty Team.

During Office Hours

By Phone: 01609 780780

Email: Children&families@northyorks.gov.uk 

Outside Office Hours

Emergency Duty Team (for evenings, weekends and bank holidays): 01609 780780

North Yorkshire Police

In an emergency, always ring 999.

You should call 101 to report crime that does not need an emergency response.


It is good practice that agencies work in partnership with parents and carers and they are informed of your concerns with consent obtained for referrals.

Consent is always required for referrals to services such as the Early Help Service, without it, the services available to the family may be limited.

Consent is not required should you believe informing the parents or carers would place a child at significant risk of harm.

Where consent has not been obtained, and professionals feels that after speaking with their safeguarding lead/manager that a referral is still warranted, professional should submit a referral detailing their actions and inform parent and carer of their actions. But in cases of suspected Child Sexual Abuse in the family and Fabricated and Induced Illness, it is best practice NOT to inform the family regarding the referral.

Making a referral

If you believe the situation is urgent, please contact the Customer Resolution Centre directly by telephone (01609 780780) to make a telephone contact. A written referral using the Universal Referral Form must be completed and submitted within 24 hours of your telephone call. Any other contacts should be submitted on the “Universal Referral Form”. You must ensure that all relevant information, including parental consent or clear reasons why this has not been obtained, is provided to ensure that the referral can be progressed as effectively as possible. You will receive acknowledgement of your contact being received. Should you not receive this please follow up to ensure your information has been received.

Your contact will be forwarded to the Multi Agency screening Team (MAST) where a decision on the contact next steps will be made within one working day. Multi Agency screening Team (MAST) consists of representatives from North Yorkshire Police, Harrogate and District NHS Foundation Trust, North Yorkshire Prevention Services and North Yorkshire Social Workers. MAST use a Signs of Safety Approach reviewing the Vulnerability Checklist to decide on the most appropriate service for these children and families. Referrers will be contacted within five working days by the appropriate team of the outcome of their contact.

Useful links:

North Yorkshire Vulnerability Checklist.

Referral Form

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