Worried about a child?
Universal Referral Form
The Universal Referral Form is a multiagency referral form that can be used to access the following services for children:
- Children Social Care
- Disabled Children’s Service
- Healthy Child Programme
- Prevention Service
The Universal Referral Form can be accessed here: Universal Referral Form
Worried about a child?
Anyone can make a referral if you are worried about any child and think they may be a victim of neglect or abuse, whether as a member of the public or as a professional.
Professionals in all agencies have a responsibility to refer a child to Children's Social Care when it is believed or suspected that a child:
Has suffered significant harm and /or;
- Is likely to suffer significant harm and/or;
- Has developmental and welfare needs which are likely only to be met through provision of family support services (with agreement of the child's parent).
If you are worried about a child (under the age of 18), you should contact the Children and Young People's Service through the Customer Resolution Centre (CRC) to log your concerns, where the information will be reviewed by the Multi Agency Screening Team (MAST). If your concern is outside of normal office hours, you should contact the Emergency Duty Team.
During Office Hours
By Phone: 01609 780780
Secure email: Childrenfirstname.lastname@example.org
Outside Office Hours
Emergency Duty Team (for evenings, weekends and bank holidays): 01609 780780
In an emergency, always ring 999.
You should call 101 to report crime and other concerns that do not require an emergency response.
Making a referral
If you believe the situation is urgent, please contact the Customer Resolution Centre directly by telephone to make a telephone contact on the numbers provided above. A written referral must be completed and submitted within 24 hours of your telephone contact. Any other referrals should be submitted on the “Universal Referral Form” to ensure that all relevant information is provided to ensure that the referral can be progressed as effectively as possible. You will receive acknowledgement of your contact being received, and a decision on actions made within one working day. You will be notified via letter or telephone call of the outcome of your contact.
For more information please see our multi-agency procedure for making a referral