Worried about a child?

Anyone can make a referral if you are worried about any child and think they may be a victim of neglect or abuse, whether as a member of the public or as a professional.

Professionals in all agencies have a responsibility to refer a child to Children's Social Care when it is believed or suspected that a child:

Has suffered significant harm and /or;

  • Is likely to suffer significant harm and/or;
  • Has developmental and welfare needs which are likely only to be met through provision of family support services (with agreement of the child's parent).

If you are worried about a child or a young person under the age of 18, you should contact the children and young people's service through the Multi Agency Screening Team (MAST) . If your concern is outside of normal office hours, you should contact the emergency duty team.

During Office Hours

By Phone:     01609 780780

Email:             Children&families@northyorks.gov.uk 

Secure email: Children&families@northyorks.gcsx.gov.uk 

Outside Office Hours

Emergency Duty Team (for evenings, weekends and bank holidays): 01609 780780

Further details can be found at the following address:

http://www.northyorks.gov.uk/index.aspx?articleid=3199

Police

In an emergency, always ring 999.

You should call 101 to report crime and other concerns that do not require an emergency response.

Making a referral

Before making a referral to the North Yorkshire Children and Young People's Service Service you should contact the MAST on the number above.  A written confirmation of the referral must be completed and submitted within 24 hours.  Where possible, the North Yorkshire Children and Young People’s Service request that you use their ”Universal Referral Form” to ensure that all relevant information is provided to ensure that the referral can be progressed as effectively as possible.

For more information please see our multi-agency procedure for making a referral which is available from:

Referral Form

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