NYSCP Corona Virus - Guidance, Help, Support and Resources - North Yorkshire

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Corona Virus – Guidance, Help, Support and Resources

Corona Virus – Guidance, Help, Support and Resources

The Coronavirus (COVID-19) outbreak has impacted on every part of our daily life, not least frontline services such as health, social care, police, and education.

We have put a dedicated page together with our partners from across the county in the hope that it provides a single point of access for anybody who is needing to seek information and resources in relation to safeguarding children and young people throughout the pandemic.

The information detailed on this page is subject to constant review and change. If you would like to share any resources or information that is not covered in the detail below please email: nyscp@northyorks.gov.uk


General Enquiries

The Department for Education has launched a helpline to answer questions about COVID-19 related to education and social care. Staff, parents and young people can contact the helpline as follows between 8am to 6pm (Monday to Friday), 10am to 4pm (Saturday and Sunday):

Phone: 0800 046 8687

North Yorkshire Local Authority – general queries

Parents/Carers – please contact your educational provider. If your query is in regard to critical worker provision please email us at CYPS.COVID19@northyorks.gov.uk, including details of your contact details, educational setting, days required and or any issues you with to raise.

Early Years providers – please go to the cypsinfo Covid-19 site for further queries beyond this please contact us via email.

Schools – please read the information at the links below and visit cypsinfo Covid-19 site. For further queries beyond this please contact us via CYPS.COVID19@northyorks.gov.uk or through your Senior Education Adviser.

This email address will be monitored on weekends. Please note that as office cover has been reduced to a minimum, you should send your query by email to the above address. A response will be sent as soon as possible as the inbox is regularly monitored.


Temporary Changes to NYSCP

This section will list any temporary changes to multi-agency safeguarding procedure and guidance throughout the Coronavirus outbreak. Unless stated otherwise, all other NYSCP multi-agency procedures and practice guidance remain in place for services to follow.

Click on the drop down menu below to view any current multi-agency procedure and guidance change:

1. Participation in Child Protection Conferences: (Updated 01.04.20) Families and Professionals

In light of recent Government advice to reduce the spread of the Coronavirus, face-to-face meetings will be reduced until further notice and subject to ongoing review. These may include Child Protection Conferences, and Looked After Reviews.

These meetings are important and they still need to go ahead.   Involved Professionals will be contacted prior to the meeting and asked to share any relevant information they hold and plan to share at the meeting with you prior to the actual meeting.  The Independent Reviewing Officer (IRO) who will be chairing the meeting, or your child’s Social Worker, will contact you prior to the meeting taking place to discuss arrangements and how we can ensure you are as fully involved as possible in the meeting and contribute to plans to make your child safe.  At the conclusion of the meeting, the IRO or your child’s Social Worker will contact you to talk through the outcome of the meeting and plans to support your family. 

We will do our utmost to ensure that you are actively involved and that your views are known and considered.  There are a number of different ways that your involvement or contribution can be arranged and we (IRO or child’s Social Worker) will agree this with you in advance.  Examples of this include your involvement in the meeting by telephone, contact with you prior to the meeting (by the IRO or child’s Social Worker) to discuss the circumstances with you and ensure that your views can be shared at the meeting or alternatively, the Chair (IRO) of the meeting will contact you and others invited to the meeting individually to discuss the situation with regard to your child and to ask for views with regard to the plan to support your child.

Irrespective of how the meeting takes place, following the meeting the Chair (IRO) of the meeting will contact you to let you know the outcome. This will include whether or not your child should have a plan to coordinate support to them and their family to help to keep them safe.

A copy of the plan will be sent to you and to others involved in the meeting as soon as possible.

All those participating in Child Protection Conferences by telephone should be aware that the information which will be discussed will be highly confidential and, for some families, very sensitive and private. So please ensure that the only people in the room with you, if any, are those who are entitled to be party to this information, the IRO or your child’s Social Worker will discuss this in more detail with you. These discussions often also deal with adult themes and so children or young people should not be present unless previously agreed with the Chair (IRO) in advance of the meeting. 

In some circumstances the Social Worker may explore with you the possibility of making an individual arrangement to ensure that information is not discussed if circumstances in the room, from where you are telephoning, change unexpectedly.

Do please let the Social Worker or the Independent Reviewing Officer (Chair of the meeting) know if you or a member of your household have particular needs or circumstances that should be taken in to account when arranging the meeting.

If you have any queries, please contact the IRO Chair on their mobile telephone number or email our Safeguarding Business Support staff via email, details on the letter that you have or will receive regarding your invitation to participate in the meeting.

If you have participated in a meeting held under these temporary arrangements and you would like to let us know about your experience do please email Dave Taylor, IRO Manager at the following email address: dave.taylor@northyorks.gov.uk

For all other NYSCP guidance please see:


Support for children & families who have a close family member receiving hospital care or have been incapacitated due to Coronavirus

In North Yorkshire we recognise the need for services who work with children, young people, and families to offer support to children and parents who have a close family member (parent, brother, sister, child) receiving hospital care for Coronavirus.  

We have produced a guide which gives information on how children and families can access additional support in these circumstances from services should this be needed.

To view the guide please click below:


Temporary Changes to Organisations who work with Children, Young People & Families

For a list of services who have made temporary changes to their service delivery during the Coronavirus outbreak, please click below:

Temporary Changes to Organisations


Resources to help Children & Families during the Coronavirus Outbreak

For a list of resources from services nationally and locally to help children and families during the Coronavirus outbreak, please click below:

Resources to help during Coronavirus


Back to school: Mental health and wellbeing resources and support available to schools for children and young people returning to school in England.

September 2021

As students return to school after the summer holidays, some pupils may be feeling worried about transitioning into a new class year or may be experiencing new or worsening mental health problems. This document aims to collate key resources of support available to schools, parents and carers to support the mental health and wellbeing of young people returning to school.

Useful mental health & wellbeing resources for school staff to support students with the return to school:

  • The Department for Education (DfE) has produced a range of publications and resources for the return to education. These include Parent guidance on what parents and carers need to know about early years providers, schools and colleges during COVID-19, a Back to School Blog for parents, a Teachers Blog andsocial media videos for students and teachers on the importance of COVID-19 testing.
  • Place2Be has put together a series of resources for primary schools and secondary schools focused on promoting wellbeing and community recovery, to help school staff start to bring their schools back together following recent challenging times.
  • MindEd – is a free educational resource from Health Education England on children and young people’s mental health. Schools may find it useful to re-deliver or build on content  from the pre-existing, bitesize content includes death and loss  (for parents and carers), loss and grief (for professionals including teachers) and trauma and coping (for parents and carers).
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