Conversations begin with questions

Conversations which begin with Questions – EARS

Use within interviews

Elicit

Tell me about a piece of work you feel proud of?
Tell me when and where you have used SOS and is has worked well?
Tell me when it has been useful?

Amplify (The behaviour detail:what you would see)

What happened that made this piece of work important?
How did you make it happen?
Who did what when and where?
How did you do it?
What made this different and what made the difference?
What else did you do, what else what else…
Who else helped, what did they do, how and why?
How was this sucessful?
What would the family say, your manager, a fellow colleague?
What would they say you did to contribute to this success?
How was the outcome achieved?
How did you know when it was achieved?
How did you know others thought that the outcome was achieved
What did they say?

Reflect (meaning)

On reflection what does this piece of work mean to you?
The family, colleagues?
What have you learnt and what is the mpst important thing?
What will you do again, or differently?
How proud are you about this piece of work …scale?
What would everyone else scale it at?

Startover (again)

Look for more behaviours and meaning.
Taken from Turnell work book found on the SOS intranet page…